Andy Theriault
01 // Professional Summary
IT support specialist with experience resolving end‑user issues, troubleshooting systems, and automating routine tasks to reduce support time. Proven ability to provide exceptional customer service, resolve first-tier technical issues, and adapt rapidly to new enterprise platforms. Experienced in leveraging Python, PowerShell, Bash, and REST APIs to automate workflows, manage databases, and streamline data import and cleanup processes, including building custom integrations across platforms. Recognized for quickly mastering new tools and environments and translating that knowledge into practical, scalable solutions.
02 // Core Competencies
03 // Operational Experience
Student Researcher – Maine Cyber Range
- Provided first-tier technical support, troubleshooting, and user training on Windows/Linux system configurations and network connectivity (VPN/DNS).
- Automated key elements of range operations and workflow pipelines using custom Python and Selenium scripting.
- Configured and managed security policies and range networks utilizing Palo Alto firewalls.
- Monitored training environments, analyzed security events, and performed troubleshooting using Splunk and Security Onion.
- Created and deployed Linux systemd services to automate custom cybersecurity training scenarios.
- Collaborated in a remote capacity with cross-functional team members to execute projects, document issues in ticketing logs, and coordinate vendor support.
04 // Education
B.S. Cybersecurity
A.S. Computer Science
05 // Projects & Labs
Range Operations Automation
Developed custom Python and Selenium scripts alongside Linux systemd services to automate deployment, monitoring, and teardown of training scenarios.
Security Lab Infrastructure
Configured Palo Alto firewalls and implemented Splunk and Security Onion monitoring to audit, log, and secure network activities.
API Integration & Data Cleanup Scripts
Developed custom Python and Bash tools utilizing REST APIs for database querying, ETL processes, and automated data validation and cleanup.
User Support & Training Workshops
Designed and led interactive training sessions for non-technical users, demonstrating how to use collaboration tools and troubleshoot common connectivity issues.