Professional Summary
Versatile and user-focused IT Support Professional with hands-on experience supporting end-users, configuring Windows and Mac OS endpoints, and managing Active Directory. Proven ability to troubleshoot hardware, AV, and basic networking issues while adapting rapidly to new tools and environments. Adept at delivering technical training, simplifying complex problems, and providing exceptional on-site desktop support across diverse technical contexts.
Core Competencies
Experience
Student Researcher – Maine Cyber Range
- Configured and deployed business-grade Windows endpoints via PowerShell, registry edits, and Active Directory GPO.
- Delivered user-focused technical training and support to educators and students on software and network operations.
- Troubleshot and maintained virtualized infrastructure and simulated networks to test endpoint and basic network defenses.
- Supported municipal endpoints and conducted baseline network, AV, and system access troubleshooting.
- Automated data workflows and reporting tools using Python and PowerShell to boost administrative efficiency.
Education
B.S. Cybersecurity (In Progress)
A.S. Computer Science
Projects & Labs
Endpoint Configuration Toolkit
Developed PowerShell scripts for automated registry, local policy, Active Directory, and system software settings.
IT Training Workshops
Delivered hands-on technical workshops to non-technical users, improving their comfort with advanced software and networking tools.
Virtual Network Support Lab
Simulated and supported complex office networks to test endpoint connectivity, AV setups, and basic network defenses.
IT Automation Tool
Designed a Python-based tool for administrative batch data retrieval and automated system troubleshooting.