Resume | Andy Theriault

Professional Summary

Versatile and client-focused IT professional with hands-on experience supporting internal customers, conducting problem analysis, and troubleshooting application and system issues. Proven ability to recreate system issues, perform testing methodologies, and implement technical solutions. Adept at creating comprehensive system documentation, delivering technical training, and updating business processes to support evolving operational requirements.

Core Competencies

Client-Focused IT & Application Support

Application Testing & Documentation

System Issue Research & Resolution

Internal Customer Training

Data & Problem Analysis

Windows & Mac OS Endpoint Support

Process Improvement & Auditing

Endpoint Configuration & Troubleshooting

Active Directory & M365 Administration

Experience

Student Researcher – Maine Cyber Range

University of Maine at Augusta

Sept 2024 – Present

Researched and recreated system issues on business-grade endpoints to determine root causes and deploy solutions via PowerShell and AD GPO.
Delivered client-focused technical training and created detailed system use instructions for internal users on software and network operations.
Performed secondary testing methodologies and developed offensive proof-of-concept attacks on virtualized infrastructure to identify system anomalies and evaluate network defenses.
Aided internal customers by providing data analysis, troubleshooting municipal endpoints, and maintaining seamless system access.
Developed various automation scripts using Python and Selenium to reduce workplace friction, leveraging browser automation and APIs for streamlined credential issuance.

Education

B.S. Cybersecurity (In Progress)

University of Maine at Augusta

A.S. Computer Science

University of Maine at Fort Kent

August 2024

Projects & Labs

System Resolution & Config Toolkit

Developed PowerShell scripts to analyze system anomalies, automate registry changes, and resolve application configuration issues.

Internal System Training & Docs

Delivered hands-on technical training for new functionality and created comprehensive system use instructions for internal teams.

Application Testing & Validation Lab

Simulated networks to conduct secondary testing on endpoint configurations, supporting new application deployments and upgrades.

Data Analysis & Automation Tool

Designed a Python-based tool to gather and analyze data workflows, aiding in problem resolution and administrative efficiency.

Technical Skills

Issue Research & Resolution Testing Methodologies Data Analysis User Training & Docs Application Support Windows & Mac OS Support Active Directory Vendor Relations Python & Selenium Auth API Integration Network Troubleshooting Virtualization Git

Professional Summary

Core Competencies

Client-Focused IT & Application Support

Application Testing & Documentation

System Issue Research & Resolution

Internal Customer Training

Data & Problem Analysis

Windows & Mac OS Endpoint Support

Process Improvement & Auditing

Endpoint Configuration & Troubleshooting

Active Directory & M365 Administration

Experience

Student Researcher – Maine Cyber Range

University of Maine at Augusta

Sept 2024 – Present

Researched and recreated system issues on business-grade endpoints to determine root causes and deploy solutions via PowerShell and AD GPO.
Delivered client-focused technical training and created detailed system use instructions for internal users on software and network operations.
Performed secondary testing methodologies and developed offensive proof-of-concept attacks on virtualized infrastructure to identify system anomalies and evaluate network defenses.
Aided internal customers by providing data analysis, troubleshooting municipal endpoints, and maintaining seamless system access.
Developed various automation scripts using Python and Selenium to reduce workplace friction, leveraging browser automation and APIs for streamlined credential issuance.

Education

B.S. Cybersecurity (In Progress)

University of Maine at Augusta

A.S. Computer Science

University of Maine at Fort Kent

August 2024

Projects & Labs

System Resolution & Config Toolkit

Developed PowerShell scripts to analyze system anomalies, automate registry changes, and resolve application configuration issues.

Internal System Training & Docs

Delivered hands-on technical training for new functionality and created comprehensive system use instructions for internal teams.

Application Testing & Validation Lab

Simulated networks to conduct secondary testing on endpoint configurations, supporting new application deployments and upgrades.

Data Analysis & Automation Tool

Designed a Python-based tool to gather and analyze data workflows, aiding in problem resolution and administrative efficiency.

Technical Skills

Issue Research & Resolution Testing Methodologies Data Analysis User Training & Docs Application Support Windows & Mac OS Support Active Directory & M365 Vendor Relations Python & Selenium Auth API Integration Network Troubleshooting Virtualization Git